FAQ – REAL STEEL – ROBOT FIGHTING | Reliancegames.com
 
 

FAQ – REAL STEEL – ROBOT FIGHTING

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Do I have to download content each time I launch the game?
No, you do not need to download the content each time you launch the game.
How can I change the game's language?
If you want to change the language, go to Settings on Main Menu in the game, Tap on Language button and select your language.
I deleted and reinstalled the game, how do I get my purchases back?
When the game first launches a restore in-app purchases confirmation message appears. Tap Confirm to get your purchases back.
From Game also you can restore purchases. Tap on Settings icon present on Main Menu and select Restore Purchases button, then enter valid user name and password.
In store, we can choose ‘restore purchases’ button to get purchases back.
What happens if I delete the game and again installed it? Will my progress be there or lost? Can I get back my progress?
You will get your progression back if you have previously synced on device by creating a user name or by connecting to Facebook. Note: If synced via user name you will get progression back only on the same device after playing 2 fights. To transfer progression to any other device you will have to sync via Facebook.
Why is my syncing process taking long time?
Your syncing process may take long due to poor network connectivity. Please make sure you are connected to a network with good speed. If you are still having problems please contact support@reliancegames.com
How do I modify the SFX /Music options?
SFX or Music option can be controlled from Settings as well as from the Pause menu. A single tap activity to enable/disable the SFX/music is required.
Is there tutorial provided in the game?
Tutorials will be automatically available at the start of the game. You will not be able to access it later. If you need any help about controls please access Command List in Pause Menu or Settings Menu.
What is Build? How do we use it?
Build is a feature in the game. You can create own robots by combining various robots’ different body parts. Robots which are already purchased/unlocked can only be used in this. Also, after creating you can use them in all gameplay modes.
What does the Gallery section do? How to unlock robot art?
Gallery section provides images robots that are featured in the game. The artwork of a robot unlocks when you purchase the robot. Note: This section doesn’t include all rewarded robot images.
How can I get a Gold robot?
In order to unlock all the body parts of the Gold Robot, you will have to achieve required stars in Challenges, All Star in Tournament mode and by completing Daily Quests.
Is there any other way to achieve stars in the game?
No. You can achieve stars in the game only by playing Challenges, by completing Daily Quests and in All Stars Tournament Mode.
How many Robots can I build using Build feature in the Game?
You can build up to 5 robots in the Build section. By default, one slot will be given as Free. In order to make other 4 customized robots, you will have to purchase 4 slots from Store section of the game.
Why can’t I just buy Gold robots in Rewards Section?
This is as per design of the game. You can get Gold robots only by playing respective Game Play modes.
Is there any end to the fights in Survival mode?
No, this section is designed to see how long you can survive. For that, we have provided Buff packs and Health boosts. You can purchase them from Store section of the game.
Is it Mandatory to post my robot part unlocked achievement on Facebook every time?
No. It is not mandatory to post your robot part unlocked achievement on Facebook. It’s your choice whether to post on Facebook or not. Same is applicable for all other Social Network activities in the game.
Can I unlock Tiers in Tag team/Tournament mode directly?
No, you will have to play progressively to unlock all tiers in Tag Team as well as Tournament mode.
How do I collect my rewards in Rewards Menu?
Tap Rewards Menu and slide to the Robot whose part you have to claim. A congratulations message will be displayed saying you have claimed your reward.
How do I pause or restart my fight?
Tap on Pause button which will be on top of your screen and menu will appear with resume and other options. In this menu you will find restart also.
I have won the fight but it displays Challenge failed. Why?
In Challenges mode each Challenge has Objectives to complete. You need to complete this task given to progress. If not, you will have to replay. Note: The first Objective is in the description and is compulsory to progress.
What are the Challenges?
In this mode you will have to play challenges based on different gameplay conditions to win.
How can I earn 3 stars in each Challenge?
On completion of all Challenge Objectives you will be able to achieve 3 stars.
Where can I purchase Boosts?
You can purchase Boosts from Store.
Can I earn free Boosts?
Yes. You can earn free boosts by winning random Challenges, by defeating Arcade Mode boss and achieving all the 3 stars.
How do I Use Boost in Challenges mode?
A Boost button is provided in Action phase after you equip specific Boost.
Can I Equip multiple Boosts?
No. You are allowed to equip only one Boost at a time.
Will I lose my Stars if I lose the same challenge after playing it again?
No. Once achieved Stars will not be lost irrespective of the Challenge Result.
Can I play repetitively to earn all the stars?
Yes. You can play innumerous times to earn all the stars in Challenges Mode.
Can I Reset my progress in Challenges Mode?
No. You cannot reset the progress made in Challenges Mode.
Robot Packs purchase does not reflect on device but money has been deducted. What can I do?
Use ‘Restore Purchase’ option which is present in the ‘Store’ and also in the ‘Settings’ tab, on the Main Menu. If you are still having problem, please contact our support team at support@reliancegames.com
How do I unlock Tier's in Tag Team mode?
You have to play progressively to unlock all tiers in Tag Team mode.
What's the different between Classic & All Stars tournament?
‘All Stars’ rewards you with ‘Stars’ for every fight won. No ‘Stars’ are awarded in ‘Classic’ tournament. You can use the ‘Stars’ to unlock Robots from the ‘Rewards’ section.
With which robots can I play in free sparring?
You can play with only the robots you own and free robots in free sparing.
What does 'Equip' feature do in survival mode?
It allows you to equip ‘Boosts’. ‘Boosts’ can be activated in a fight to give you an edge.
What are the rewards in survival mode?
After surviving 20 fights in Survival Mode, you get 1 trophy as reward.
I didn't get my reward after completing survival mode?
Survival mode is infinite. You are rewarded for surviving for a specified number of fights. Go to the ‘Rewards’ section from the ‘Main Menu’ to obtain the ‘Survival Mode’ reward.
Block Assist mode doesn't work in-game?
Block Assist automatically blocks low punches when you press the ‘Block’ button in game. Go to Settings in Main Menu and tap Yes under Block Assist to activate.
My preferred language is not present in settings?
Sorry, we only support French, Italian, Deutsch, Spanish, Portuguese, Russian and Simplified Chinese.
Did not get rewards after completing achievements?
There are no rewards for achievements. Note: Achievements are only available in Game Center/Google Play Game Services/Game Circle.
Can I share the achievements with friends?
No. You can share images of Build and featured robot image with friends.
Why can't I play 1v2 / 2v3? Why can't I connect more than 6 devices?
There are 2 local multiplayer modes: Team Up & Player Vs Player.
In Player Vs Player: 2 devices can connect and fight each other.
In Team Up: 4 / 6 devices can play in a 2v2, 3v3 tag team match to have a balanced fighting experience.
In Multiplayer, My devices are not connecting? What can I do?
Please make sure of the following:
1. Check your Wifi connection.
2. Make sure the devices are in Wifi Range.
3. Make sure your Wifi IP addresses are the same.
4. Make sure you have the latest version of Real Steel on iOS and android devices.
If your still have a problem, please Let Us know at support@reliancegames.com
In Local Multiplayer, I'm getting 'connection Lost' message?
Please make sure of the following:
1. Check your Wifi connection.
2. Make sure the devices are in Wifi Range.
3. Make sure your Wifi IP addresses are the same for Team Up.
4. Make sure you have the latest version of Real Steel on iOS and android devices.
If problem persists, please contact us at support@reliancegames.com
Can I play multiplayer between iOS and android?
Yes. Make sure you have the latest version of Real Steel on iOS and Android devices.
Can I connect to Multiplayer online?
No. We currently do not have the option to connect online.
The game has been paused in Multiplayer. Why can't I Resume?
Any Player can pause the game. But, The game can be resumed only by the person who paused the game.
Why can't I select Fight button in Multiplayer?
All devices have to select ready button and only then fight button will be activated in host device.
How do I tag in Multiplayer?
Tap on the robot displayed on the left top of screen to tag in a friend.
How can I select my teams in Multiplayer?
The host needs to divide the players equally in Team Metal and Team Steel. Following which you will get a forward button to move ahead.
I'm unable to connect 4/6 Devices?
Make sure only one player is the host. Check Wi-Fi connection. Make sure the devices are in Wi-Fi Range. Make sure all devices are connected to the same Wi-Fi network.
How do I know when I'm tagged in Multiplayer?
The players actively fighting will get the controls. When tagged in other device controls will be activated and appear on screen.
Only two devices are getting controls in Multiplayer. Why?
Only the players actively fighting will get the controls. When tagged in other device controls will be activated and appear on screen. If any issue, please Let Us know at support@reliancegames.com
I get 'connection lost' every time I connect via Bluetooth Multiplayer?
Please try connecting after switching Bluetooth off and then on. If the problem still persists you can contact support@reliancegames.com
How do I share robot screenshot on Facebook?
Tap on Robot on the Home Screen and select F-Share button to share screenshot on Facebook.
When can I access Champions/ Achievers Collections System?
After completing 2 fights in Tournament mode you can access Champions or Achievers Collections System on the left side of the Home Screen.
What is Achiever's Hall?/ What are Trophies?
In Achiever’s Hall you have to earn Trophies by completing conditions given. On collecting sufficient Trophies you can use them to unlock Robot Rewards. Note: Trophies can be also earned by ranking up player level.
Can I use my reward from Story Mode in other modes?
Yes. You can use the robots you win from the Chapter rewards in any fight across the game. Use STARS from the Chapter Bonus to unlock exclusive robots and robot parts from the VAULT section, for your personal collection. Use these parts to Build Your Own Robot in our BUILD section. ENJOY!
How do I unlock robots in story mode?
Complete all fights of the Chapter to unlock the robot. Complete the Chapter Bonus to uncover their origins and win Stars.
How do I use the stars and trophies earned from the Story Mode?
Use Stars to unlock exclusive robot parts from the VAULT! Use these parts to Build Your Own Robots, or unlock a new robot entirely! You can use Trophies to claim powerful robots from the ACHIEVER’S section.
What is Champions? How do I get Robots here?
In Champions section you have to put together the given team of robots to unlock Robots as Rewards.
Where can I see the Trophies I have collected?
You can see the Trophies you have collected in Achiever’s Hall on the Reward Robot Card. You can also see the number of trophies collected in profile screen.
Where can I see the conditions for Trophies?
You can see the conditions to win trophies in Achiever’s Hall.
How do I know which are the robots I need to get to complete Champions Collection?
The robots you have will be marked with a tick. The robots not marked are the ones you need to get.
How do I Claim my reward in Champions Collection?
After collecting required robots in Champions click the Claim button below the Collection Reward Robot card.
How do I go unlock Tag Survival?
You can unlock Tag Survival by either of the methods given below:
1. Buy Ultimate Build Pack
2. Get ‘Build Pack’ & ‘4 extra slots pack’
How do I add Robots to Tag Survival Fights?
To add robots to Tag Survival fights you have to create/choose 2 Build Robots. Note: You can enter Tag Survival Mode only with 2 Build Robots and not other robots.
My robot is unlocked but I'm unable to access the robot origin story in Garage and wallpaper in Gallery.
To unlock your robot’s origin story and wallpaper you need to complete the Chapter Bonus of the Chapter associated with your robot.
What are save points in Tag Survival?
You can save Tag Survival progression at given save points and restore progression from this point.
What is Pro Points? How do I compete with Global Players?
Unleash your best attacks, blocks & moves to win Offence, Defense & Mastery pro-points.
Perfect your fighting skills to maximize pro-points. Master each pro-level to rank-up from Amateur, Champion, Legend to God-Like. Compete against the world’s best to top the global leaderboards and be the best among Facebook friends. Note: No Pro Points will be awarded in Multiplayer and Free Sparring modes.
How can I rise in the leaderboards?
The more pro points you collect the higher you rise in the leaderboards.
My country flag is not showing. Why?
Currently we have added only some country flags and we are planning to add more.
What can I win in Daily Quest?
Complete daily quests for bonus pro-points, stars, exclusive rewards and to unlock new fighting modes. Note: You have the choice of skipping 1 quest each day. Completing 3 quests gives you 20 stars which can be used to unlock gold robot parts in Vault.
My Daily Quest Screen is empty. Why?
Daily Quest is empty because you have already completed the quests given for the day. Note: For Amateur you will get continuous quests until you reach Underdog level.
What is Early Rank Up Bonus?
You have to achieve Underdog rank within the given time to earn the Early Rank Up Bonus reward.
Why is my Pro Points leaderboards not opening?
If you have not created a user name/connected to Facebook or if you are offline you cannot access leaderboards.
Why am I losing Pro Points?
If you are Hotshot player level or above, pro points will be deducted when you lose a fight.
Can I see my friends in Pro Points leaderboards?
If you have connected to Facebook you can see your friends in Friends Tab of Leaderboards. Note: Tap on View button to see your friend’s profile.
What is EVO? How do I take my robot to EVO?
EVO means Evolving your champions i.e. Transforming robots from EVO1 – EVO5 to make them stronger & mightier! You can Evolve your robots using Upgrade Tokens available in Garage. Note: Free Robots can be evolved only up to EVO3. Gold Robots to EVO4. Only Premium and Build Robots can be evolved to EVO5.
How can I unlock Live Events?
Live Events unlocks when you rank up to Underdog player level.
When can I unlock Champions and Legend in Live Events?
You can unlock Live Events as follows:
Reach Hotshot player level to unlock Champion Events
Reach Elite player level to unlock Legend Events
My Robot is locked in Live Events. Why?
If you are using a robot in one Live Event, it will be locked from use in other Live Events until you complete the event.
What is Event Milestones in Live Events?
Earn Robot Upgrade Tokens as Rewards for reaching a Milestone.
What happens if I Exit Event before completion? Will I lose Milestone points?
If you Exit Event in Live Events you will lose progression of the given event and your robot will be released. The Milestone Points you have earned will not be lost.
Can I take Build Robots to Live Events?
Yes, you can take Build Robots to Live Events. Note: There also an event specifically for Build Robots.
Can I take EVO 2,3,4,5 robots to an EVO1 Event?
Yes, you can take EVO1 and above robots to an EVO1 Event.
Where can I completely Unlock Atom Gold?
You can now get Atom Gold only in Achiever’s Hall by collecting Trophies. Note: Atom Gold parts unlocked earlier in Tournament Mode can be used in Build Section to create your own robot.
In which Modes can I use Health Boosts?
You can use Health Boosts in Challenges, Local Multiplayer and Survival Mode.
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement : iOS 8.0 and above
Devices:
iPhone: iPhone 4s and above
iPad: iPad 2 and above.
iPod: iPod 5 and above.
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful.
Go to Store and select Restore option to Restore In-app Purchases
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple with your Receipt.
Why am I not able to connect to Facebook?
Connecting to Facebook is network dependant. Kindly check your connectivity strength before proceeding.
Please contact our support team if any further issues are triggered.
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you will have to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background:
Double tap on the home button to see the apps running in the background:
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most users report this works for them.
=> You may also wish to close some apps on your device that you no longer use as the less storage memory you have available on your device may be contributing to this error.
=> If you are still experiencing errors after trying the above steps, try to put your device in AIRPLANE mode then try to launch the game.
=> You may also visit this site for any billing inquiries regarding games you’ve purchased for your iPhone/iPod or to troubleshoot any issues with getting the games downloaded or running correctly.
I have downloaded the game previously, now the new update is not getting downloaded. Why?
It is possible that, new update requires device specifications that your device cannot complete. So, new update won’t be available for you. If your device fulfills the compatibility requirements and still you are not able to download the update, then contact us at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases??
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off (in iOS 6) or to the left so that it’s white (iOS 7). This will prevent anyone who doesn’t know your passcode from making in-app purchases.
Why can't I install Battle Steel – Robot Fighting? Why does my device not support Battle Steel – Robot Fighting?
On some devices, the operating system doesn’t inform you if you have run out of space or it maybe your iOS is not updated. Please check that you have enough space on your device to install Battle Steel – Robot Fighting. The size of the game after installation is around 1.28 GB, so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
Multiplayer is lagging on my device. Why?
For a better Real Steel Multiplayer experience your device needs to be:
iOS 8 and above
iPhone: iPhone 4s and above
iPad: iPad 2 and above.
iPod: iPod 5 and above.
If your game is still crashing or not loading, please Let Us know at support@reliancegames.com
Real Steel is not loading / crashing on my android device. What should I do? Which devices does it support? What Should I Do?
Please try the following:
1) Make sure your copy of Real Steel for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, then tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
3) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that Real Steel requires **at least** the following specs:
– 1 GB of RAM
– Android OS 4.0.3 or better
– A screen resolution of 480×800 or better

If your game is still crashing or not loading, please Let Us know at support@reliancegames.com

Can I play offline?
Yes, you can play all modes except live events and daily quests offline. Note: Your progressions will not be synced unless you are online and logged in.
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
How do I continue my game on new device?
You will get your progression back if you have previously synced by connecting to your Facebook id. Login with the same Facebook ID on your new device to get your progression back.
I purchased an item on my mobile device from the store but I did not get it, why?
If your purchase still fails to appear, it could be because of Weak/no Wi-Fi connection or a cash transaction issue. However, no money of yours will be lost. You could get your purchases to game by:
Go to Store and select Restore option to Restore In-app Purchases
If the above doesn’t work it means that your purchase has not been registered with Store. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game or any other, please contact our support team with purchase receipt at support@reliancegames.com
Why am I not able to connect to Facebook?
Connecting to Facebook is network dependant. Kindly check your connectivity strength before proceeding. If still the login fails, try logging in from Game Settings.
If this doesn’t work, please restart the game and try the above methods.
Please contact our support team if any further issues are triggered.
Where do I find 'Restore Purchases' button on Amazon Devices?
On Amazon your purchases will get automatically restored. Hence there is no ‘Restore Purchases’ button.
Why can't I install Real Steel?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install Real Steel. The size of the game is around 500 MB so you need at least that or more. For best experience please make sure at least 1GB is free on device. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
Multiplayer is lagging on my device. Why?
For a better experience, Real Steel Multiplayer requires **at least** 1 GB of RAM on your device. If your game is still crashing or not loading, please Let Us know at support@reliancegames.com

SUPPORT – Into the Badlands Blade Battle

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What are the Characters/Heroes in the game?
You can fight as your favorite heroes & villain characters from Into the Badlands TV Series, including Sunny, The Widow, M.K., Quinn and more. Each hero has unique weapons and combat styles. You can get new Heroes by opening chests.
Each Character has a Rarity associated with them that determines the chances of them getting unlocked. Rarity also affects how “good” the character is. The higher the rarity, the better the Character is.
The (4) rarity types are as follows:
1. Common
2. Rare
3. Epic
4. Legendary
Note: You cannot upgrade or transform between character classifications
What are Weapon Classes?
Each Character belongs to a weapon class. The weapon class determines the Character’s combat animations. There are (6) six different weapon classes including:
1. Sword
2. Dagger
3. Hammer / Axe
4. Staff / Polearm
5. Dual Sword
6. Hand
What is the advantages of Weapons classes?
Each Weapon Class is stronger than or weaker against another class.
The relationship is as follows:
Sword Beats Dagger but Loses to Dual Sword
Dagger beats Hammer / Axe but Loses to Sword
Hammer / Axe Beats Staff but Loses to Dagger
Staff Beats Hand but Loses to Hammer / Axe
Hand beats Dual Sword but loses to Staff
Dual Sword Beats Sword but Loses to Hand
What are the different combat stats of a character?
Your Characters are rated against each other by using a Combat Rating. This is the total combined value of the Characters (4) Combat Stats which are:
Speed: Affects how fast the character can combo attacks.
Power: Affects the amount of damage performed per attack.
Combo: Affects the amount of damage done in a Combo.
Health: Represents the total health.
Note: When a Character is upgraded, these stats are increased by a percentage.
What are Special Moves?
Each Character has up to 2 Special Moves that can be triggered during the fight. Special Moves are earned by performing combos. Special Moves can only be performed after the Combo Threshold is met.
What are scouting stats?
You can use your character as Scouts in order to earn free Chests. Each Character has (2) Scouting Stats including:
1. Speed
2. Value
Can I upgrade my characters?
Yes you can upgrade your characters by collecting duplicates of hero cards. Once a certain threshold has been met, players can purchase character upgrade using Gold. You can also request for cards in Alliances or purchase directly from Cards section in Store.
How do I attack, defend and evade?
In this game you can take on multiple targets in combat. Below is the guide for combat:
1. Tap to attack a normal enemy
2. Tap enemies in blue to counter the fast attack
3. Swipe enemies in yellow and ranged enemies to counter heavy attack
4. Tap anywhere on screen to move to that position
5. Double-tap to finish an opponent who is on the ground
6. Move from red marked area to evade an opponent’s special attack
Note: Once an attack is initiated the character will continue auto attacking the target.
How do I pause or restart my fight?
Tap on Pause button which will be on top left corner and a screen will appear with resume and Menu. But you cannot restart a fight.
What are the different enemy types?
Each enemy wields a weapon that determines the attacks/actions they can perform. Each attack has a different behavior and requires you have to choose the right way to handle it as given below:
1. Sword – Enters basic attack and runs at you with a Quick Attack, following wherever you move to. Tap to interrupt.
2. Hammer – Recklessly charges at you with Strong Attack, following wherever you moves to. Swipe to interrupt.
3. Shuriken / Hatchet – Throws weapons at you. Cannot be interrupted, only avoided. Will hit other enemies in path
4. Polearm – Dashes forward with weapon after small delay. Does not follow your movement. Cannot be interrupted, only avoided. Will hit other enemies in path.
5. Dual Swords – Spins in a whirlwind towards you. Can change directions. Cannot be interrupted, only avoided.
6. Dagger – Dashes behind/next to you to perform a slow, strong attack. Swipe to interrupt.
7. Hands (Monks) – Dashes towards you to perform a multi-hand strike. Similar to dagger enemies, but Quick attack. Interrupted with Tap. Once damaged enough, they enrage and instead perform lunge attacks. Similar to staff enemies, but faster movement.
Note: Apart from these there are bosses with special abilities designed to surprise you.
How do I use a special attack?
Each Character has a unique set of Special Moves they can perform, that require a number of consecutive hits to charge up special energy. If you are hit, the special energy is lost. Once Special Moves are charged, you can tap the button to enter a slowed down mode and select a target you want to attack.
How can I get a Flawless victory?
If you complete a fight without being hit, you get a flawless victory bonus.
How do I get more hero energy?
If your hero energy runs out, you have to wait for the time period to get energy or refill energy using gems. NOTE: When character is upgraded. Energy is maxed and capacity increases.
What is Scouting?
Scouting is a way for you to earn Gold, Gems, and Characters after waiting a certain amount of time. You can scout for free or pay an additional amount to gain better quality items from farther locations.
Is there Multiplayer?
Yes. There is asynchronous multiplayer where you can compete against another player with.
How do I win against another player in Versus?
When you start this mode, you are match-made against someone with a similar Trophy count. You have to assign at least one Defender before matchmaking. If you win, you earns trophies. If you quit you will lose trophies. The Opponent is never made aware of the match.
What do I win in Versus?
In Versus mode you compete against another opponent’s defenders in order to earn Trophies for each fight. You can also win threshold rewards by achieving milestones based on number of trophies.
What is Quick Fight?
You can choose to battle the best defender of a random opponent in Quick Fight. The best defender will be chosen based on combat rating.
What will happen if I lose a Quick Fight?
You will lose Trophies on a Quick Fight loss. Also, the opponent will be no longer available to fight.
Can I Search and fight a particular opponent in Versus?
You can find a particular opponent by entering exact player profile name in search box. Note: Search is Case Sensitive.
How can I find my friend among similar IDs?
You will have to match the number of trophies and player level to find your friend.
How can I fight with my Alliance members?
To fight anyone in your Alliance you have to tap on Members button in Versus tab and select the player you want to battle.
How can I take Revenge?
In Versus Tab you will find the players who defeated you. Tap on the revenge button to fight the player. Note: If you have completed or quit revenge fight the opponent will disappear from list.
How do I know who has attacked me in Quick Fight?
In Revenge List, if a player has defeated you in Quick Fight it will appear in the color of the quick fight button [grey]. For other Versus defeats the color will be green.
What can I do in Alliances?
Badlands Alliances is a feature in which you can form/join a clan in order to Request / Donate Cards, and battle Alliance Rivals.
What are the different roles in Alliances?
There are 3 different Roles that members in the Alliance can have which determines what abilities they have in regards to Alliance management.
1. Leader / Baron: The person who created the Alliance.
2. Co-Leader / Regent: Members selected by the Leader as important.
3. Member / Clipper: Member of the Alliance.
How do I battle in Rival Wars?
Each Alliance battles against the opposing Alliance’s defender in order to earn crowns. The Alliance with the highest number of crowns at the end of the Event is given rank rewards. Rival Wars has 2 parts:
1. Defense – each member of the Alliance designates characters to be used as defense.
2. Attack – You can choose to attack any of the 4 Alliances in the leaderboard for any number of times to win crowns and rise in the ranks.
Note: Fights are similar to Versus Mode. You have to have the given minimum number of defenders to enter Rival Wars.
How do I get bonus crowns?
You get bonus crowns by attacking an Alliance ranked higher than yours. Note: If your Alliance is last placed and you win a fight against the 1st placed alliance you will get the highest bonus.
Where can I use crowns?
Crowns are only for ranking and cannot be used anywhere.
Why can't I leave/dissolve/kick anyone in Alliance?
If you are participating in Rival Wars you will not be able to leave/dissolve/kick anyone in Alliance
What can I earn in Rival Wars' fights?
You can earn trophies, XP, coins and crowns by winning each Rival Wars fight. Note: If you lose, your trophy count will be reduced.
What happens if I quit a fight in Rival Wars?
You will lose trophies if you quit a fight.
How do I join an Alliance?
After reaching level 6, unlock Alliance and tap on join. You can search or join any existing clan. NOTE: You can create your own Alliance with 1000 Gold.
What are Events?
Fight and Score the highest to win big rewards in Events.
What are Alliance Events?
In Alliance Events you can gather your Alliance to battle, score the highest and top the Global Leaderboard for exciting rewards.
What is Pit Run Event?
In Pit run you can try out a selection of characters in battle and earn exciting Rewards.
What happens when I lose a fight in Pit Run?
When you lose a fight, the Pit Run comes to an end and you receive the reward that you have garnered so far.
What are Bounty Events?
Bounty events are live events you can undertake as contracts to hunt and kill barons in the game.
How many contracts can I undertake in the Bounty Event?
A total of 3 contracts are available in the Bounty Event, out of which you can only choose to play one at a time.
What happens when I have completed all the contracts in the Bounty Event?
After completing all the contracts in the Bounty Event, you’ll be able to claim the event reward. However, you cannot repeat an already finished contract. Post completion of one Bounty Event, you need to wait for the new event to start.
How many fights/levels are there in each Bounty Event?
Each contract contains different levels of combat, depending upon the stature of the baron, mode of playing and similar aspects.
For how long does a Bounty Event last in the game?
Every contract in the Bounty Event has a different timeline of expiration.
What happens if I die in between the fight?
In case you die during the fight, you’ll be required to pay for that specific event to enter again. However, once you enter you can continue from the same fight where you died.
What is the difference between old scouting and new scouting?
“i. The major difference is that new scouting has been divided into two major parts – Daily Quest mode and Dynamic Scouting mode.
ii. In the old scouting, you could only claim the chest as a reward. However, in the new scouting you have the opportunity to claim different kinds of rewards.
iii. Furthermore, in the new scouting the rewards are dynamic; implying that they get refreshed after every 16 hours.
How many quests are available in scouting map?
A total of 4 quests are available in the scouting map.
What type of rewards I can collect from dynamic scouting mode?
In the dynamic scouting mode, you have the chance to claim coins, rarity cards and also chests.
Can I get a character of my choice or as per my requirements?
Yes! With Dynamic Scouting, you can now stand the opportunity to avail the character which is most needed you, depending upon your level or gameplay.
How often the Daily quest refreshes?
Daily quest refreshes after every 16 hours. However, player needs to complete all the quests listed in the 4 quest books. New quests won’t be accessible to players in case any of the previous quests are pending.
What if a quest ask me to complete with specific character and I don’t' have that character? Or What if a quest is too difficult too complete?
Players can always skip a quest if it’s too difficult to complete or they don’t have the specific characters for it.
I get a “New Quest Available” banner, but there’s never a new quest available.
In daily quest, unless and until players have completed all quests, the new quests won’t be accessible to them. The new quests will remain in ghost mode till then.
What happens when I complete a quest in the scouting map?
After completion of a quest in the scouting map, you’ll be able to claim the rewards associated with that specific quest. Once you have finished the quest, it will be automatically replaced by a new quest. You can either choose to take up the newly updated quest or continue with your pending ones.
What if I complete all the quests in the scouting map?
Since, each quest is replaced with a new quest after completion, you will always have fresher and more exciting quests to undertake in the scouting map. However, there’s a definite quota of quests allotted to each player on a daily basis. After exhausting the quota, your new quests will be available the next day.
How do I get Chests?
Chests can be earned in the following ways:
Mission Complete: earn a Reward after completing a Mission.
Story Mode Stars: earn the required number of stars in Story mode.
Trophy Wins: win the required number of times in Versus or Alliance mode.
Leaderboard Event: Rewards are earned based on the how the Players ranked in the Leaderboard Events. The higher the rank, the better the Reward.
Event Milestones: Rewards are earned based on milestones that are achieved during an Event.
What do I get inside Chests?
Chests can contain the following items:
1. Gold
2. Gems
3. Common Characters
4. Rare Characters
5. Epic Characters
6. Legendary Characters
What are the types of chests?
These are Chests in the game with rewards:
1. Silver
2. Gold
3. Platinum
4. Super
5. Wood Chest
6. Regent’s Chest
7. Baron’s chest
8. Big Baron’s chest
How do I get and use Gems?
Gems are the Premium Currency in the game and can be:
Earned at specific times during the Progression.
Used to purchase Chests from the Store.
Used to bypass timers in the Story Missions and Scouting.
Used to purchase Gold.
Can be purchased in bundles for real currency.
How do I get and use Gold?
Gold can be:
1. Earned after every successful scenario.
2. Acquired from Rewards and Scouting.
3. Used to Level Up Characters.
Can I purchase Character Cards?
Yes you can purchase Character Cards, single or multiple, from Cards tab in Store.
What can I share with friends on Social Media?
Currently we do not have this feature.
Can I post a video of my game?
Currently we do not have this feature
Can I add/invite friends?
Currently we do not have this feature
How do I create and save User Profile?
You can create a user name on your device by accessing Events, Alliances or Versus mode. Here you can enter the Player name to device or login by connecting to facebook.
How do I save my game progression?
Your progression is synced automatically to server. Link your progression to facebook if you need to switch devices.
How do I get my progression back on my device?
You can get your progression back by the following methods:
a) On Same device: You will be given a pop-up to choose between your existing saved profile or whether you want to create new profile. Choose existing to get your previously saved profile back.
b) On different device: You will need login with your previously linked FB id to get progression on new device.
Can I reset my progress?
By re-installing the game and selecting ‘create new profile’ you can reset your progress.
I deleted and reinstalled the game, how do I get my purchases back?
You get back everything back when you reinstall the game through sync or facebook.
How can I change the game's language?
You can change language of the game by changing your device language. The game begins in your default language on your device if supported. Currently the game is available in English, Chinese (Simplified Han), French, German, Italian, Portuguese (Brazil), Russian and Spanish. NOTE: If your device has any other language the game will begin in English.
Can I disable ads which pop-up in the game?
These are not ads but informational benefits which convey discounts, limited offers, rewards, contests, etc., to improvise your gaming experience.
Can I play offline?
You can only play the game online.
Where can I get Support?
You can contact support@reliancegames.com for any assistance.
How do I modify the SFX /Music options?
SFX or Music option can be controlled from the settings.
Where can I find tutorial for the game? Can I access tutorial again?
Tutorial will be available automatically when you begin. No, the tutorial cannot be accessed again.
Why should I accept these Terms and Conditions?
Terms and Conditions is a mandatory to be accepted as per legal guidelines to play the game. Please read the document before accepting.
What do I get in Inbox?
All Rewards, including rewards from various modes, are available in Inbox. Tap on Inbox and Collect.
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement : iOS 8.0 and above
Devices:
iPhone: iPhone 4S and above
iPad: iPad 2 and above.
iPod: iPod Touch 5 and above.
Note: The game can be downloaded but will not work on iPhone 4S, iPad 2, iPod Touch 5 and iPad Mini 1st Gen as per the technical design.
Why is my game not working on my device?
As per technical design, the game will not work on iPhone 4S, iPad 2, iPod Touch 5 and iPad Mini 1st Gen.
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful.
Try relaunching the game.
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact Apple with your Receipt. If issue is not resolved contact us: support@reliancegames.com
Why does store show up a message as 'In-app purchase disabled'?
In App Purchase disabled message is a parental control which is linked with device restrictions. To Turn on/ off Restriction please do the following steps:
1. Go To Settings
2. Tap General
3. Select Restrictions which always needs password
4. To Allow In-app Purchases
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you will have to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background: Double tap on the home button to see the apps running in the background:
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most users report this works for them.
=> You may also wish to close some apps on your device that you no longer use as the less storage memory you have available on your device may be contributing to this error.
I have downloaded the game previously, now the new update is not getting downloaded. Why?
It is possible that, new update requires device specifications that your device cannot complete. So, new update won’t be available for you. If your device fulfils the compatibility requirements and still you are not able to download the update, then contact us at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off or to the left so that it’s white. This will prevent anyone who doesn’t know your passcode from making in-app purchases.
How to improve the performance for the game?
It is always good to restart your device every week to clear your device memory and give you optimum game performance. Hold Power and Home Button together and release once you will be shown the apple logo.
Do I have to download content each time I launch the game?
The Game is a one-time download and the size is around 455MB. After installing you are into the game. Please make sure you have enough space of around 1 GB for completely installing the game.
Why can't I install Game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install game. The size of the game file is around 455 MB so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
The Game is not loading / crashing on my android device. What should I do? Which devices does it support? What Should I Do?
Please try the following:
1) Make sure your copy of the game for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, then tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
4) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that the game requires **at least** the following specs:
– 1.5 GB RAM or more recommended
– Android OS 4.0.3 or better
– A screen resolution of 480×800 or better

If your game is still crashing or not loading, please Let Us know by mailing support@reliancegames.com

Can I continue my game on new device?
No. You will have to start the game from the beginning on new device as progression is currently not transferable.
I purchased an item on my mobile device from the store but I did not get it, why?
If your purchase still fails to appear, it could be because of Weak/no WiFi connection or a cash transaction issue. One possibility is that your purchase has not been registered with Store. Try relaunching the game. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game, please contact our support team with purchase receipt at support@reliancegames.com
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
Why can't I install this game?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install the game. The size of the game file is around 153 MB, so you need at least that or more. If you have less, you need to delete some other applications and/or unused music and photos before installing the game.
Do I have to download content each time I launch the game?
The initial one-time download size is 153 MB. Please make sure you have around 500 MB free space for completely installing the game.
 

FAQ – DRONES

General QueriesTechnical - iOSTechnical - android
Do I have to download content each time I launch the game?
No. You do not need to download the content each time.
It is a simple one-time download process to launch the game completely.
We highly recommend that you use WiFi connection to allow content to download quick and smooth.
Any new update for the game will require some content download as per the newly added features.
What can I do when I have played all missions?
You can finish all challenges in each mission to get 3 stars. Also, you have a set of challenges in your profile to complete. New missions will release frequently with fresh challenges. You can be assured of unlimited action.
How do I identify & defend myself from incoming missiles?
Any incoming missile will be circled in red and you will hear an ‘Incoming Missile’ warning call as soon as missile is triggered. To defend directly tap the incoming missile to deploy flares.
Can I play against friends? Is there a multiplayer or 2 player option?
No, you can’t play against another player.
Can I maximize XP and increase Rank?
In enhancements, you have an option XP Booster to double the XP gain in each mission. Any increase in XP will help to achieve your rank.
What happens if I Skip a Challenge?
Skipping a challenge costs 15 Gold. This option will help complete a challenge without playing. However, you will not win the Rewards of Cash or Gold associated with each Challenge.
How do I select and hit a target with a weapon?
Your Targets may be fixed as well as moving. Each weapon is designed to be effective against a certain enemy class. Here’s a guide on how weapons can be used to best effect: Cannon – Fires directly at target. Missiles – Fire and Guide it towards the target. You have to wait till the missile strikes, since movement may lock another target as it strikes the most proximate enemy. Rockets – Select multiple targets to fire rockets at and then press Fire button. Bomb – Fires directly at the aimed spot.
How can I increase weapon potential?
To intensify your weapon’s damage or hit targets over a wider area or any other improvement just Select the Weapon in hangar and click on the ‘+’ symbol to upgrade its potential, until maxed out, and experience the ease with which you can cause devastating attacks.
Rocket is not firing. What do I do?
Rockets are best used for striking multiple targets. Select targets by touching them. A white box indicates that target has been locked. Choose multiple targets likewise and then press Fire to destroy.
Weapon switch is red and I cannot fire. What can I do?
Each weapon has a cool down period before they are ready for action. Wait for this Cool-down Period to get over, to specifically use each weapon. The button will become blue again when available. However you can use other weapons during this period. Note the max cool-down period while selecting weapon for mission.
How do I skip the tutorial?
Basic and Elite training can be skipped by aborting the missions from the Pause menu.
The menu/ hangar UI tutorial is a one time mandatory flow to follow in order to get familiar with the Drones and its weapon loadouts.
How can I equip more weapons (Bomb & rockets) as there are only two slots for Cannon & Missile?
Each equipped Drone has a defined weapon loadout capacity. For eg: Predator can carry only Cannon and Missile but Global hawk can carry Cannon, Missile, Bomb and a slot for any weapon type. Purchasing new drones can provide that magnificent experience of more weapon slots.
Can I choose the difficulty level of a mission?
No, difficulty cannot be chosen for missions.
What are enhancements?
Enhancements are extra items to be carried into combat for aid during missions. Different enhancements have different benefits. For eg: Reserve Flares give an Extra Flare unit when the Drone’s Flare slots are empty/not filled completely.
How do I purchase Cash?
Cash can be purchased from the store using Gold for each pack.
Follow the steps: Main Menu => Store => Cash => . Here if you have enough Gold as mentioned on the price bar for each Cash pack, it can be purchased.
As this is an in-game purchase it can be done in offline/airplane mode as well.
What are Bundles in Store?
Bundles are different combinations of items (A specialized drone/Some Gold/Cash/Some enhancements) which are to be purchased using real money. They are hand-picked and curated to give you a profitable deal.
Why does game display only 3 challenges at a time for each mission?
Challenges are provided progressively in a mission. Completing a Challenge gives you a bonus in virtual currency and also added XP. Once any challenge is displayed as completed, a new challenge is added to the list which can be completed by replaying the Mission. The Mission Objective is the only mandatory fulfillment for mission completion, Challenges are merely a source for extra currency and XP. So don’t stop playing till Mission Complete is displayed.
Challenges occupy too much area of my screen. Can I get rid of them?
Challenges cannot be removed but can be kept hidden. Follow the steps:
1. In the mission main menu, invoke settings.
2. Tap on the icon titled Hide Challenges.
The challenges will remain hidden throughout the gameplay.
To view again, simply change the status of the same button to Show Challenges.
Why don't I get 3 stars for mission completion? Are there only 3 challenges per mission?
The 3 Stars are awarded for completing all the Challenges in a mission. The number of Challenges varies for every mission. For eg: the Smokescreen mission has 6 Challenges, whereas Blackfly mission has 15 Challenges.
Can I Send challenges to friends on Facebook? What can I share with my Facebook Friends?
No. Challenges are in-game and cannot be sent to friends. Although the achievements/scores can be posted on your facebook wall to inform your network of friends about your progression.
How do I earn more Kill Rewards?
Kill Rewards are based on number of Infantry Kills, Tanks Destroyed and Vehicles destroyed. Hence, by killing maximum in-game infantry and other enemy units you can get maximum Kill Rewards. Also, if you purchase a Cash Doubler pack from the store, your kill rewards will be doubled for each mission.
Why can’t I change the name in Player Profile?
Profile name is for unique identification which is default given as Drone Pilot. It does change on connecting to Facebook and takes the Facebook-Wall profile identity to list in the Player Profile and the leaderboard.
I deleted and reinstalled the game, how do I get my purchases back?
Gold and Cash purchases cannot be retained back if the app is deleted as they are consumable items which are to be collected while playing. However, some Bundle packs in the store which have Drones for purchase, can be restored back.
In Game => Store => Restore, enter the valid Apple ID/Google ID and get the previously purchased bundle packs for free.
Another way to retain purchases back, is by saving the progress/data using facebook ID as explained in ‘Save your progression’ in Technical Game Queries.
Incase the game has been reinstalled, one can retrieve progression by tapping the “Cloud” option available on the progression pop up.
How can I disable ads that pop-up in the game?
Fight end ads can be turned off by purchasing any pack from the store. You can also disable rewarded ads by making a purchase for $5 as shown in the game.
Can I unlock missions by making a purchase?
No. Missions cannot be unlocked by making any In-app Purchase. Completion of the preceding mission can only unlock the next mission/zone.
What is the importance of Level/Rank up in the game?
Level Up designates you a Rank as per Air defense standards. Each time you complete mission/challenges, XP points are added which help in improving the Rank. There are 2 benefits of Level Up:
1. For every Level up a defined amount of Gold/Cash is awarded to you.
2. Each time a mission is played, as per the current Rank, bonus cash is awarded.
Hence progressing effectively helps in enjoying the above benefits.
Can I reset the game and start again from the beginning?
Game data can be reset by following the below steps:
1.Re-install the game and select the local progression option on game launch.
2.Log-out from the FB account and select the “local” option on progression pop up.
How do I modify the sound/Music options?
The Sound and Music options can be controlled from the Settings menu, as well as from the Pause menu, mid-mission. A single tap on sound and music icons is required to enable or disable them.
How can I change the game's language?
Go to the Settings menu and tap on the country flag, till the correct country whose native language you need, appears. Currently we support English, French, Italian, German and Spanish only.
Can I change the position of game controls such as Fire button, weapons etc?
No, you cannot change the position of the buttons.
What are daily rewards?
You can claim your daily rewards by logging in daily. Missing a day will result in loss of later day’s reward.
How do I Save my progression?
Progression can be saved by logging to your Facebook account from within the game.
Follow the steps to sync/save progress:
1. In the Main Menu Select Settings
2. Tap on Facebook icon.
3. Enter valid Facebook username and password
4. If connected with a fresh Facebook ID, there will be a progress bar indicating “Syncing Progress “ & Congratulations pop-up will be displayed, with message saying account is connected to this device.
5. The progression data will be synced on the server by tapping on Connect Facebook Icon & selecting Sync option. Once logged in, before closing the game/discontinuing, on regular basis whenever necessary, tap on Sync to push the respective progress to the server. (We do not share any data on the Facebook wall without player’s permission).
6. Logging out from Facebook gives a fresh start for a game. However, the progression synced with the Facebook account is safe on our servers.
How do I switch off or adjust sound in the game?
You can turn off or adjust Sound & Sound effects to your requirement in Settings =>Music and Settings=> SFX.
Can I play offline?
Yes, Internet is required at first to download assets. However, to save game progression you would need network connection.
Why does it take so long for the Facebook sync process?
Syncing of data is an online process done through the server, which is specific to the Facebook id.
Hence it depends on network connectivity which is the major reason the syncing process gets delayed. So sync should be processed in strong network conditions preferably WiFi /3G.
Can I reset or restart new game?
Syncing of data is an online process done through the server which is specific to the Facebook id.
Hence it depends on network connectivity which is the major reason the process to sync to get delayed. So sync should be processed in strong network conditions preferably WiFi /3G.
Why is my device not supported?
The game is designed in a way to have optimized support in order to sustain to any technical discrepancies.
OS requirement: iOS 8.0 and above
Devices:
iPhone: iPhone 4S and above
iPad: iPad 2, iPad 3, iPad mini, iPar Air
iPod: Pod Touch 5
I purchased an item on my mobile device from the store but I did not get it, why?
For iOS, sometimes the mobile devices experience weak Internet Connection. After completing the purchase, the app store needs to send back a Purchase successful message which confirms that your payment was successful. If you lose internet connection when this message is sent, your purchase may not be processed. If this happens please complete the following steps:
Go to Store and select Restore option to Restore In-app Purchases
If items still fail to appear in game, please retry purchase but make sure of the following:
1) You have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
If the above doesn’t work, then please check your App Store Receipt sent to you via email. If the item you purchased is on the receipt but you cannot locate the download, please contact apple with your receipt.
Why am I not able to connect to Facebook?
Connecting to facebook is network dependant. Kindly check your connectivity strength before proceeding. If the login still fails, try logging in from the Player Profile or result screen after completing any mission.
If this doesn’t work, please restart the game and try the above methods.
Please contact our support team if any further issues are triggered.
The game is crashing on my iPhone/ iPad. How do I fix this?
There are a few reasons why your device may experience a crash during an app launch or randomly. We will list the top tips that proved to have helped most users:
First you want to make sure your device has the latest software installed. Download the latest version of iTunes from http://www.apple.com/itunes
=> If you already have iTunes, open it and then select Help => Check for updates and install any available updates.
=> Please make sure the date and time of your devices are current. This is important for the iTunes store as it may not allow you to download any apps if you don’t have the correct date and time.
=> If your device already has the latest software, try resetting your device.
Hold down the sleep/wake button at the top of the device for a few seconds until the screen displays the message ‘slide to power off.’ Power off the device by moving the slider. Hold down the sleep/wake button again until the device powers back on.
When the home screen is displayed, relaunch the game.
=> If you are still having trouble, you may need to terminate apps running in the background:
Double tap on the home button to see the apps running in the background.
=> You can terminate most apps on this screen to free up memory. Tap on the home button to return then try to launch the game again. Most players report this works for them.
=> You may also wish to clear off some apps on your device that you no longer use as how much storage memory you have available on your device may be contributing to this error.
=> If you are still experiencing errors after trying the above steps, try to put your device in AIRPLANE mode then try to launch the game.
=> You may also visit this site for any billing inquiries regarding games you’ve purchased for your iPhone/iPod or to troubleshoot any issues with getting the games downloaded or running correctly.
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your iOS device use the following steps:
1) From your home screen, tap the Settings app
2) Tap General
3) Tap on Restrictions
4) Tap Enable Restrictions
5) When you do this, you’ll be asked to Set a Passcode. The Passcode is a password that locks certain functions of the iOS device. Use a passcode you’ll be sure to remember, but don’t share it with people you don’t want making in-app purchases. If they know your passcode, they can enable in-app purchases even if you don’t want them to. Enter the passcode twice to set it.
6) Once the passcode is set, scroll down to the Allowed Content section. Slide the In-App Purchases slider to Off (in iOS 6) or to the left so that it’s white (iOS 7). This will prevent anyone who doesn’t know your passcode from making in-app purchases.
Why can't I install Drone Shadow Strike?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install Drone Shadow Strike. You need to have atleast 250 mb or more space on your device for the game to install and run smoothly.
Drone Shadow Strike is not loading/crashing on my android device. What should I do? Which devices does it support?
Please try the following:
1)Make sure your copy of Drone Shadow Strike for Android was downloaded from the Google Play Store, otherwise we cannot guarantee that your game will work as it’s supposed to.
2) Free up device memory by closing unnecessary apps running in the background. To do this, go to Settings > Apps > Running, the tap the app you want to stop and press ‘Stop’ or ‘Force Stop’.
3) Free up storage memory on your device by uninstalling apps that you no longer need. You can do this by opening the Launcher (Android’s app view), then press and hold the app(s) you want to delete.
4) Make sure your Android version is up to date by going to Settings > About, and then checking for software updates.

Also, please note that Drone Shadow Strike requires **at least** the following specs:
– 1 GB of RAM or more
– Android OS 4.0 and above
– A screen resolution of 480×800 or better

If your game is still crashing or not loading, please Let Us know at support@reliancegames.com

How do I Save my progression?
Progression can be saved by logging to your Facebook account from within the game.
Follow the steps to sync/save progress:
1. In the Main Menu Select Settings
2. Tap on Facebook icon.
3. Enter valid Facebook username and password
4. Once connected tap on the Facebook icon again and select ‘Load’.
5. The progression data will be synced on the server and game will refresh once.
Once logged in, before closing the game/discontinuing, on regular basis whenever necessary, tap on load to push the respective progress to the server. (We do not share to Facebook wall without player’s permission)
6. Logout from Facebook gives a fresh start for a game, but nothing to worry, the progression synced with the Facebook account is safe on our servers.
How do I switch off or adjust sound in the game?
You can turn off or adjust Sound & Sound effects to your requirement in Settings =>Music and Settings=> SFX.
Can I play offline?
Yes. Internet is only required at first to download assets.
Why does it take so long for the Facebook sync process?
Syncing of data is an online process done through the server which is specific to the Facebook id.
Hence it depends on network connectivity which is the major reason the process to sync gets delayed. So sync should be processed in strong network conditions preferably WiFi /3G.
Can I reset or restart new game?
Game data can be reset by following below steps:
1.Re-install the game and select the local progression option on the game launch.
2.Log-out from the FB account and select the “local” option on progression pop up.
Can I transfer my account to another device? If yes, How?
You can transfer form Android to Android, iOS, or any supported device through your Facebook account.
1.Tap Game settings and use same Facebook ID, a progression pop-up will be displayed.
2. Tapping on “Cloud” option to load progression on device.
3. The progression data will be Loaded from server and game will refresh once.
I purchased an item on my mobile device from the store but I didn't get it, why?
If your purchase still fails to appear, it could be because of Weak/no WiFi connection or Credit Card issue. However, no money of yours will be lost. You could get your purchase to game by:
Go to Store and select Restore option to Restore In-app Purchases
If the above doesn’t work it means that your purchase has not been registered with Store. You can go ahead with retrying purchase but make sure of the following:
1) Have a strong network connection each time you purchase.
2) Enter credit card details correctly. If you identify it’s a credit card issue please contact your bank.
Note: If your purchase is completed but does not show up in game please contact our support team with purchase receipt at support@reliancegames.com
Why am I not able to connect to Facebook?
Connecting to Facebook is network dependant. Kindly check your connectivity strength before proceeding. If still the login fails, try logging in from Player Profile or result screen after completing any mission.
If this doesn’t work, please restart the game and try the above methods.
Please contact our support team if any further issues are triggered.
How can I disable In-App purchases & avoid unauthorized purchases?
To disable in-app purchases and avoid unauthorized purchases on your android device use the following steps:
1) Tap Settings in Google Play Store
2) Select ‘require password for purchases’ option
When you do this, you’ll be asked to set a Password. The password will have to be used each time to enable an in-app purchase. Note: Don’t share it with people you don’t want making in-app purchases.
Why can't I install Drone Shadow Strike?
On some devices, the operating system doesn’t inform you if you have run out of space. Please check that you have enough space on your device to install Drone Shadow Strike. You need to have atleast 96 mb or more space on your device for the game to get installed and around 200 mb for it to run smoothly.